Frequently Asked Questions
Everything you need to know about shopping with Eing fashion.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both centimeters and inches to ensure you find the perfect fit for your body type.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free shipping on all orders over $75, while a flat rate of $5.99 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return or exchange through our online portal.
Which payment methods do you accept?
Eing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your products ethically sourced?
Sustainability and ethics are core to Eing. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics like organic cotton and recycled polyester.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our tracking page where you can see real-time updates on your delivery.